Effective Date: September 14, 2011
How does Abbott access information about you?
Through our Account, Abbott can access information about you to the extent you have uploaded such information via your Twitter user account.
- A. De-identifiable information
- B. Personal information
If you upload personal data in a "Tweet" using your Twitter account, to the extent you have made it public (including in your user account details), Abbott may be able to collect and process your personal data.
Abbott may collect and process your personal data to the extent necessary to allow Abbott to monitor and respond to Tweets. We are more likely to process your personal data if we chose to follow you with our Account on Twitter, or if any of your Tweets contain either a reference to our Account, Tweets by our Account, a topic of interest for Abbott, or Abbott.
If we become aware of an adverse health event related to the use of our products, we may also be required by applicable law to notify the competent regulatory authorities. For this reason, we may need to collect, process and transfer to competent regulatory authorities and other relevant third parties your personal data if you have made it available, either via your user account details or your Tweets. We are most likely to become aware of an adverse health event you have Tweeted about if, specifically, that Tweet also contains: (i) the character "#" followed by a word already 'hash-tagged' by a Tweet from our Account (i.e., your Tweet contains "#Abbott" after our Account already Tweeted "#Abbott"); and/or (ii) information directly relating to a topic of interest for Abbott (such as the operation of our Account, the subject of its Tweets, Abbott and/or Abbott brands, services or products).
Our ability to process your personal data for the above purposes may be limited by your Twitter account privacy settings. Apart from as described above, we will not collect and further process any personal data through our Account.
Where do we keep the information that we store?
We will not collect any personal data accessible through our Account and will not retain a database of such data. However, we will be able to access your user account details and your Tweets at any point while you are following our Account, to the extent you have made such details publicly accessible.
In the event that we are required to collect and process your personal data under our obligation to report adverse health events, described above, we may be required to store your personal data. It is likely that such data will be stored in the U.S. The U.S. may not offer the same level of privacy and confidentiality protection that you are used to in the country where you live. Where Abbott is responsible for storing the information you provide to us, then Abbott will handle such information in accordance with Abbott's policies and applicable law.
Please note that no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
How do we use data?
- De-identifiable information
- B. Personal information
How long will Abbott store information accessible from Twitter?
In general, Abbott will only store your personal information and health information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon Abbott by applicable law.
How do we share personal information that we collect about you?
Please be aware that information you make accessible to our Account will also be accessible to other Twitter account holders following our Account, and made available in other countries outside the U.S. where those Twitter account holders are located. Abbott shall not be responsible for protecting the privacy of the information you choose to transmit from your Twitter account, including to other Twitter account holders who may be located outside the U.S. and over whom Abbott has no control.
What rights and choices do I have over my information?
Will these privacy practices change?
Who should you contact with questions?
This Policy applies to residents of the United States. If you are a resident of another country, please click here for applicable information.
"Personal information" means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Abbott Web sites and maintained by Abbott in an accessible form. Examples of personal information include your name, your postal address and your telephone number.
How does Abbott collect information online?
Abbott collects information in two ways:
- Personal Information You Submit: Abbott collects personal information that you enter into data fields on Abbott Web sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Abbott programs, contact Abbott customer service, or respond to Abbott surveys. To protect your privacy, you should not provide Abbott with any information that is not specifically requested.
- Passive Collection of Unidentifiable Information: Abbott Web sites may collect information about your visits to Abbott Web sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to Abbott Web sites some of this unidentifiable information, such as the URL of the Web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of Abbott Web sites easier by allowing Abbott to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Abbott Web sites. Certain features of Abbott Web sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.
In what circumstances might Abbott collect and use personal information?
Abbott will use the personal information you provide through Abbott Web sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on an Abbott Web site, Abbott may use certain identifying technologies to allow that Web site to "remember" your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID. We may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Abbott’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.
Does Abbott consolidate personal information?
Abbott may consolidate the personal information of customers who use Abbott Web sites. We use this information to help us better design Abbott Web sites and Abbott products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
What choices do I have about how Abbott collects and uses personal information about me?
You may always limit the amount and type of personal information that Abbott receives about you by choosing not to enter any personal information into forms or data fields on Abbott Web sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Abbott Web sites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Abbott Web sites to use tracking technologies, such as cookies, to "remember" your personal information, such as user IDs or mailing addresses, on return visits. However, Abbott Web sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.
Who will have access to personal information about me?
Personal information can be accessed by a restricted number of Abbott employees, by certain companies with which Abbott may conduct joint programs, and by individuals and entities with whom Abbott contracts to carry out business activities for Abbott. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Abbott’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Abbott’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Abbott.
Does Abbott share personal information with third parties?
As a general rule, Abbott does not share your personal information with third parties, unless it is necessary to conduct a joint program or to carry out a program or activity through a contractor. Where required by law, Abbott will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt into or opt out of this disclosure. However, if Abbott sells one of its product lines or divisions, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services. If Abbott provides your personal information to individuals and entities which assist us with our business activities, it is Abbott’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Abbott. Abbott reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.
How does Abbott secure personal information?
How does Abbott protect the privacy of children?
Abbott does not knowingly collect or use any personal information from children (we define "children" as minors younger than 13) on Abbott Web sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I correct personal information or delete it from current customer records?
You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.
How can I contact Abbott?
If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an Abbott business or a particular Abbott program, please contact us by clicking on the "Contact Us" link on the Web site you are visiting or by e-mailing us at firstname.lastname@example.org. Alternatively, you may send a letter to the following address:
Attention: Public Affairs, Department 383
100 Abbott Park Road
Abbott Park, IL 60064-6048
In all communications to Abbott, please include the e–mail address used for registration (if applicable), the Web site address or the specific Abbott program to which you provided personal information (e.g. Abbott.com, Humira.com, etc.), and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put "Deletion Request" or "Amendment Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.
How will I know whether Abbott has updated this policy?
Effective Date: August 14, 2011
Abbott reserves all rights relating to the company's Twitter account, including but not limited to: (i) adding, removing, or modifying any content posted on this account, (ii) blocking disruptive Twitter users; and (iii) discontinuing this account at any time. Medical and health topics may be discussed but should not be construed as medical advice. You are advised to contact a health care professional in your area if you need medical advice.
Abbott may in its sole discretion delete irresponsible content or content that is otherwise inconsistent with Abbott News Twitter feed and its stated purposes. Abbott reserves the right to block any Twitter user that fails to follow this User Protocol. Examples of inappropriate or off-topic messages include but are not limited to the following:
- Personal insults or degrading comments of any kind including but not limited to sexist or racist comments, or hate propaganda;
- Calls to violence of any kind;
- Attempts to target Abbott or Abbott Followers to offer goods or services, of either a commercial or private nature;
- Spam directed at Abbott News or any of Abbott News' Twitter Followers, including any form of automatically generated content or repeatedly posting the same Tweet; and
- Other Tweets deemed to disrupt the purposes of the Abbott News Following group and its sense of community and acceptance.
General Statement for Abbott News Twitter Feed:
The deletion of Twitter content or blocking of any third-party Twitter profiles will be at the sole discretion of Abbott and its agents.